1. Overview

At ForgeLogbooks, we strive to provide high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange a product. This refund policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Return Eligibility

To be eligible for a return, your item must be:

• Returned within 30 days of the delivery date
• In the same condition that you received it
• In the original packaging
• Unused and undamaged
• Not a custom or personalized product (unless defective)

3. Custom Products

Due to the personalized nature of our custom logbooks, the following applies:

• Custom products are generally non-returnable unless there is a manufacturing defect
• If there is a defect in printing, binding, or materials, we will provide a full refund or replacement
• Errors in personalization due to customer input are not eligible for return
• We will work with you to resolve any issues with custom products

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team at returns@forgelogbooks.com
2. Provide your order number and reason for return
3. We will review your request and provide return instructions
4. Package the item securely in the original packaging
5. Ship the item back to us using the provided return label

5. Return Shipping

Return shipping costs are handled as follows:

• If the return is due to our error or a defective product, we will cover return shipping
• If the return is due to customer preference or change of mind, the customer is responsible for return shipping
• We will provide a prepaid return label for eligible returns
• Original shipping costs are non-refundable unless the return is due to our error

6. Refund Processing

Once we receive your returned item:

• We will inspect the item within 3-5 business days
• If approved, your refund will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Bank processing times may vary (typically 3-5 business days)

7. Exchanges

We offer exchanges for the following situations:

• Wrong size or product received
• Defective or damaged product
• Manufacturing errors
• Shipping errors on our part

Exchanges are subject to product availability. If the desired item is not available, we will provide a full refund instead.

8. Non-Refundable Items

The following items are not eligible for return or refund:

• Digital downloads and PDF products
• Gift cards and store credits
• Items damaged by customer misuse
• Items returned after 30 days
• Items not in original condition
• Custom products with correct personalization

9. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund
• Return shipping will be covered by us
• We apologize for any inconvenience and will make it right

10. International Returns

For international customers:

• Return shipping costs are the responsibility of the customer
• Customs duties and taxes are non-refundable
• Return processing may take longer due to international shipping
• We recommend using tracked shipping for returns

11. Store Credit

In some cases, we may offer store credit instead of a refund:

• Store credit is valid for 12 months from the issue date
• Store credit cannot be transferred to another person
• Store credit cannot be exchanged for cash
• Store credit can be used for any product on our website

12. Contact Information

For questions about returns, exchanges, or refunds, please contact us:

13. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.